Last updated: October 2026

Novic Medical & Maternity Hospital ("the hospital", "we", "us") respects your privacy and is committed to protecting your personal data in accordance with the Data Protection Act, 2019 (Kenya) and other applicable law. This policy explains what information this website collects, how we use it, and the rights you have.

1. Who We Are

The data controller is Novic Medical & Maternity Hospital, Embakasi South, Kware Road (Next to Chairman's Club), P.O. Box 24382-00100, Nairobi, Kenya. For any privacy question or request, contact us on 0718 244 488 or email info@novicmedical.co.ke.

2. Information We Collect

• Contact form: when you send us a message, we receive the name, e-mail address and message you provide. For security and abuse prevention, the submission also includes your IP address and browser information.
• Theme preference: your light/dark mode choice is stored on your device using your browser's local storage. It is not sent to us.
• Server logs: like any website, our hosting provider keeps standard technical logs of visits.

We do not use advertising or analytics trackers on this website, and we do not knowingly collect information from children except through a parent or guardian.

3. How We Use Your Information

Information you submit through the contact form is used solely to respond to your enquiry and to arrange the services you ask about. We do not sell your information, and we will not add you to marketing lists without your consent. Submission details may be kept in our e-mail records for as long as needed to handle your enquiry and to meet legal or record-keeping obligations.

4. Sharing of Information

We share your information only with hospital staff who need it to respond to you, with our hosting and e-mail service providers as necessary to operate this website, and where disclosure is required by law. This website links to third-party services such as Facebook, WhatsApp and Google Maps; when you follow those links or use those services, their own privacy policies apply.

5. Your Rights

Under the Data Protection Act, 2019 you have the right to request access to the personal data we hold about you, to ask for correction or deletion of that data, and to object to certain uses of it. To exercise any of these rights, contact us using the details above. You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your rights have been infringed.

6. Security

We apply reasonable technical and organisational measures to protect personal data submitted through this website. No method of transmission over the internet is completely secure, so please avoid sending sensitive medical details through the website contact form — for clinical matters, call or visit the hospital.

7. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page shows when it was last revised.

8. Terms of Use

The content on this website is provided for general information about the hospital and its services. It does not constitute medical advice, diagnosis or treatment, and it does not create a doctor-patient relationship. Always seek the advice of a qualified health professional with any questions regarding a medical condition, and in an emergency call 0718 244 488 or attend the hospital immediately.

While we try to keep the information on this website accurate and up to date, we make no warranties of any kind about its completeness or suitability, and we accept no liability for any loss arising from use of this website. Content, service descriptions and images on this site belong to the hospital and may not be reproduced without permission.